FAQ
Where do your products come from?
C4 Print is Australian owned and operated, since 2017, with our head office in Point Cook, Melbourne. We print and manufacture all online products locally in Melbourne, Australia. Our print media is manufactured in Germany and South Korea.
We also have trusted print partners in the Gold Coast and Melbourne that allows us to expand our custom offering and volume capabilities, in addition to meeting our varying logistics country-wide.
Sustainability and environment?
Being an online company, we have focused on being paperless in administration, and our deliveries to customers are completely carbon neutral. Our print equipment contains more than 85% recyclable/reusable content by weight and our wide format print process uses water-based inks that meets the high standards of UL ECOLOGO, is UL GREENGUARD GOLD certified and meets Ag BB Criteria for VOC emissions - suitable for use in hospitals and childcare settings.
Deliveries, pick-ups and drop offs?
Sure, we offer a click and collect and a drop off service at Entrance C4, Level 1, 2 Main St, Point Cook, VIC, 3030. If you would like to drop off or pick up anything, this can be done through reception. We also ship directly to your home or office using Sendle, Australia Post and TransDirect which gives us access to a large network of couriers and collection points across Australia.
Can I visit the store to speak to someone?
You can visit us at Entrance C4, Level 1, 2 Main St, Point Cook, VIC, 3030 by appointment only. We are an online business and we primarily service customers over our website, over the phone, through our Live Chat feature and via email.
Do you assist with installation?
Unfortunately, we do not. We are a wide format printer and sign manufacturer. This is our specialty and because this is our focus, we run an economical ship and can pass the cost savings on to our customers. Providing installations, at this stage, is not part of our online business model.
I have a large file, how can I send it to you?
You can upload files up to 50MB on the website and use WeTransfer to send up to 2GB to info@c4print.com.au
Do you deliver to PO Box?
Yes, we can but we will in this case use Australia Post to ship products. Please note that Australia Post does not accept products larger than 1.05m.
How long will it take to receive my product?
Your purchase is custom printed, so please allow 2-3 business days for production, after artwork approval, plus shipping from Melbourne. Metro delivery should be within 5-7 business days, while regional/rural will take longer. Prints will be shipped with tracking.
What is the maximum size allowable for shipping?
Generally, prints can be shipped on cores or in boxes. We typically cut panels to 1220X1220mm to facilitate shipping. Larger orders may require a pallet which you will need a forklift to offload. This will be organised on a per-order basis
Do you accept returns?
Because your product is unique, we are unable to offer refunds for change of mind. However, please do contact us if your product arrives faulty or damaged and we will happily replace this for you. Please email us within 48 hours of receiving your product with photos of the packaging and item.